Though most of the Airlines may offer all the expediencies possible, it’s the customer service that plays a key role in judging the best airline. Compromising on passenger’s priority is the worst that airlines can do.
Though the passenger should be treated royally and valued, sadly, several instances have surfaced where some airlines took the passengers for granted and misbehaved with them.
It seems the IndiGo airline with its worst customer service is witnessing the loss of face and faith among its passengers. The damage has already done as social media is trending with the hashtags #indigoons and #boycottindigo since the past few days.
Heare a few instances where passenger’s experience with IndiGo airlines turned out to be nightmares. So, fasten your seatbelts — this ride could get, er, bumpy.
Indigo Airlines Ground Staff Beat Up A Passenger
The most recent one exemplifying the brutality of Indigo staff has happened in Delhi, a few days ago. In one of the most bizarre incidents, the ground staff of IndiGo airlines dragged a man on the Delhi Airport’s tarmac.
The passenger identified as Rajeev Katyal was dragged and abused by the ground staff of IndiGo Airlines. He sustained injuries and the incident brought in unprecedented criticism. The incident came to light on social media after it went viral on Youtube.
Indian Shuttler PV Sindhu Complaints Against Rude Behavior of IndiGo Airlines Staff
The Rio Olympic Silver medalist PV Sindhu expressed her displeasure over the misconduct of an IndiGo Airline’s staff over her baggage. In a series of tweets, Sindhu claimed that the Indigo ground staff behaved rudely with her. She posted a screenshot, where she shared her experience in detail. “Ground staff (skipper) mr ajeetesh behaved very badly and rudely with me. When the air hostess Ms ashima tried to advise him to behave properly with the passenger (me) but to my surprise he behaved very rudely with her. If this type of people work for a rupted (sic) airline like indigo they will spoil their reputation @IndiGo6E.”
Aditya Narayan Vs IndiGo Airlines
Udit Nayan’s son Aditya Narayan has hit the headlines where he lost his cool and shouted at IndiGo airline officials in Raipur. The footage went viral on social media. Aditya found himself in hot water for threatening the IndiGo officials. The singe’s son was in Raipur for an event for the Dussehra Festival.
Airline Got Hindu Mahasabha Leader Arrested on Accusation of Misbehaviour
A Hindu Mahasabha leader, who was allegedly in an intoxicated state, was arrested on charges of niggling the crew and passengers of a Chennai-bound flight.
The Civil Aviation Ministry had recently released the first-ever guidelines on the no-fly list. As per its new guideline, unruly passengers can be banned from flying for a period of minimum three months to life on the plane. As of now, this no-fly list applies to passengers; but soon airline staff and co-passengers can become the victims.
The Indigo atrocity: who is responsible?
Ans: You and me, the customers.
✓ Indigo is the first airline to reduce the free luggage from 25 kg to 15 kg. We did nothing. The DGCA also did nothing to protect the passengers’ interests.
✓ It is also the first to reduce the hand luggage from 10 kg to 7 kg. We did nothing. Again the DGCA also did nothing.
✓ It is the first airline to sell food inside the flight at exorbitant rates. I can understand if it does not provide free food to cut costs, but then it should not sell food. (Because the idea of stopping free food is also to reduce the plane’s weight. Then by selling the same food plane’s weight is not reduced at all.). We didn’t protest it.
✓ It intentionally recruits stewardesses who weigh less, so that it can save on their weights. This is not a joke. Compare their stewardesses with that of their competitors; Indigo saves at least 10 kg per stewardess, thus 40 kg per flight. All this is sold you. All those Women’s rights people did nothing too.
Up to this, all these steps are not illegal, only unethical. Now for the real illegal stuff:
✓ Surge pricing. I am yet to see one law that permits an industry to charge two identically placed consumers differently. This is blatant discrimination. We swallowed it meekly.
✓ Selling seats on the plane at different rates. The first row, Row 12 & 13 are costlier. Why? Because we did not protest it and Indigo can get away with it. If Indigo is in dire need of money, let it introduce a Business Class or a First Class. No, it won’t. Because then it has to provide larger seats and more facilities. Its aim is to loot us more for the same service, without providing more.
At this rate, I won’t be surprised if the oxygen masks drop down only to those passengers who pay a little bit extra. We won’t even protest that, and the DGCA will continue to get their salary and do nothing.
And now this attack on a passenger. The whistleblower was dismissed, and the two would-be murderers were retained. Even here, at first, Indigo tried to justify the muderous attack through a planted news item in that paper very good for wrapping samosas, the Times of India. Only when the public fury came in full force did the “management” apologize”. Even then it did not reinstate the whistleblower employee back to the job. It should have published the names of the employees involved, paid their lawful dues and dismissed them and published the dismissal order. Have they done it? No. They know we are fools who don’t care for each other.
Enough is enough. Citizens, boycott Indigo for one day and tell its robber barons that we d care about our fellow passengers.
Since most of you might have booked your tickets, let’s choose a day a fortnight ahead. Say 25th November.
Teach them a lesson they will never forget. Hit them where it pains – in their wallets.
Or ignore this message and carry on. And get ready to face even more arrogant Indigo and its even more brutal employees.
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