Google is set to make life much easier with the help of Google Assistant which will help you right from fixing the appointments and making phone calls on the fixed date on your behalf.
Google’s CEO Sundar Pichai who emphasized that Google Assistant will play an inseparable part in our lives played back a phone call recording that he said was placed by the Assistant to a hair salon.
The voice never sounded like a machine call and was incredibly natural; the receiver on the other end had no idea they were talking to a digital AI helper. Sundar Pichai reiterated that this was a real call using Assistant and not some staged demo. “The amazing thing is that Assistant can actually understand the nuances of conversation,” he said. “We’ve been working on this technology for many years. It’s called Google Duplex.”
Duplex really feels like next-level AI stuff, but Pichai said it’s still under development. Google plans to conduct early testing of Duplex inside Assistant this summer “to help users make restaurant reservations, schedule hair salon appointments, and get holiday hours over the phone.”
The Google CEO says the Assistant can react intelligently even when a conversation “doesn’t go as expected” and veers off course a bit from the given objective. “We’re still developing this technology, and we want to work hard to get this right,” he said. “We really want it to work in cases, say if you’re a busy parent in the morning and your kid is sick and you want to call for a doctor’s appointment.” Google has published a blog post with more details and soundbites of Duplex in action.
“The technology is directed towards completing specific tasks, such as scheduling certain types of appointments. For such tasks, the system makes the conversational experience as natural as possible, allowing people to speak normally, like they would to another person, without having to adapt to a machine.”
Google envisions other new enhancements which include multiple actions, the ability to deliver multiple commands in a single sentence, and the ability to speak with Google Assistant without the need to say “OK Google” every time you want to give a command — will be available in the coming weeks.
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